| CIB Voluntary Free Services Schedule | |||
| Serial Number | Service Item | Target Customers | Service Description |
| 300001 | Issuance & Replacement of Magnetic Stripe Debit Cards | Retail customers | Financial services for individual customers including issuance of new CIB magnetic stripe debit cards and replacement of existing magnetic stripe debit cards. |
| 300004 | Regular Interbank Transfer via Online Banking | Retail customers | RMB transfer and remittance through online banking to corporate accounts or personal accounts opened with other banks. |
| 300005 | Regular Interbank Transfer via Mobile Banking | Retail customers | RMB transfer and remittance through mobile banking to corporate accounts or personal accounts opened with other banks. |
| 300007 | Domestic Interbank ATM Inquiry | Retail customers | Interbank ATM inquiry services for CIB debit cardholders at domestic ATMs displaying card association logos (e.g. UnionPay). |
| 300009 | Personal Deposit Account Statement Inquiry and Printing | Retail customers | Financial information services for CIB personal deposit accounts, including historical transaction statement inquiries/printing via counters and inquiries for statements within the past five years via electronic banking channels (including mobile banking and personal online banking). |
| 300010 | Debit Card Loss Reporting | Retail customers | Services provided to CIB individual customers for written loss reporting of debit cards (including certificate loss reporting, or dual loss reporting of both certificate and password), covering both initial processing and subsequent handling procedures. |
| 300011 | Certificate Loss Reporting for Certificate-Form Treasury Bonds | Retail customers | Loss reporting and replacement issuance services for certificate-form treasury bonds. |
| 300012 | Passbook Loss Reporting | Retail customers | Services provided to CIB individual customers for written loss reporting of demand or time deposit passbooks (including certificate loss reporting, or dual loss reporting of both certificate and password), covering both initial processing and subsequent handling procedures. |
| 300013 | Deposit Certificate Loss Reporting | Retail customers | Services provided to CIB individual customers for written loss reporting of deposit certificates (including certificate loss reporting, or dual loss reporting of both certificate and password), covering both initial processing and subsequent handling procedures. |
| 300014 | Real-Time Intra-Bank Transfer via Online Banking | Retail customers | RMB transfer and remittance through online banking to a corporate account or personal account opened with CIB, with real-time settlement. |
| 300015 | Real-Time Intra-Bank Transfer via Mobile Banking | Retail customers | RMB transfer and remittance through mobile banking to a corporate account or personal account opened with CIB, with real-time settlement. |
| 300017 | Scheduled Intra-Bank Transfer via Online Banking | Retail customers | Intra-bank transfers automatically initiated by the system on the scheduled date according to the customer’s preset date, frequency, amount, payer account, and payee account. |
| 300019 | Scheduled Interbank Transfer via Online Banking | Retail customers | Interbank transfers automatically initiated by the system on the scheduled date according to the customer’s preset date, frequency, amount, payer account, and payee account. |
| 300020 | Batch Intra-Bank Transfer via Online Banking | Retail customers | One-time initiation of transfers to multiple intra-bank accounts through online banking. |
| 300022 | Batch Interbank Transfer via Online Banking | Retail customers | Initiate single-batch transfers to multiple interbank accounts via online banking. |
| 300024 | Phone Number Transfer via Mobile Banking | Retail customers | RMB transfers to corporate or personal accounts opened with CIB by inputting the recipient’s registered mobile number through mobile banking. |
| 300025 | Online Payment | Retail customers | Includes functions such as online payment activation/deactivation, online payment detail inquiry,online payment password reset, and online payment daily limit adjustment. |
| 300026 | Online Banking Utility Payment | Retail customers | Payment of various utility fees via online banking, with specific bill payment items varying by branch. |
| 300027 | Mobile Banking Utility Payment | Retail customers | Payment of various utility fees via mobile banking, with specific bill payment items varying by branch. |
| 300029 | Real-Time Interbank Credit Transfer via Online Banking | Retail customers | Authorization agreement for real-time fund transfers from external bank accounts to CIB accounts via the PBOC’s Online Payment Interbank Clearing System (Super Internet Banking) and Internet Interbank Payment System (IIPS), initiated through online banking. |
| 300030 | Real-Time Interbank Credit Transfer via Mobile Banking | Retail customers | Authorization agreement for real-time fund transfers from external bank accounts to CIB accounts via the PBOC’s Online Payment Interbank Clearing System (Super Internet Banking) and Internet Interbank Payment System (IIPS), initiated through mobile banking. |
| 300036 | Emergency Loss Reporting (Online Banking) | Retail customers | Emergency loss reporting via online banking for non-credit card accounts registered under personal online banking. Emergency loss reporting is provisional; customers must complete formal loss reporting procedures at a physical branch within the validity period. |
| 300037 | Intra-Bank Account Management (Online Banking) | Retail customers | Registering CIB accounts under an online banking customer ID for centralized management of all accounts, including addition, deletion, modification, and prioritization. |
| 300038 | Interbank Account Management (Online Banking) | Retail customers | Signing/canceling “Interbank Account Transfer-In Agreements” or initiating interbank account inquiries/transfers through online banking. |
| 300039 | Function and Limit Settings (Online Banking) | Retail customers | Including activation, modification, deactivation, and inquiry services for online banking, mobile banking, and SMS alert services. |
| 300040 | Security Protection (Online Banking) | Retail customers | Provision of security tools for online banking, such as SMS password, certificate management and preset verification message. |
| 300041 | Password Modification (Online Banking) | Retail customers | Modifying account passwords or online banking login passwords via online banking. |
| 300042 | Personal Information Modification (Online Banking) | Retail customers | Security Token holders may modify their contact addresses, phone numbers, and email addresses online. |
| 300043 | Login Method Modification (Online Banking) | Retail customers | Modifying online banking login methods (including customer ID, bank account number, or custom username) via online banking. |
| 300045 | Online Banking Termination | Retail customers | Termination of online banking services. |
| 300046 | Wealth Management Card Emergency Loss Reporting (Mobile Banking) | Retail customers | Emergency loss reporting via mobile banking for wealth management cards registered under mobile banking. Emergency loss reporting is provisional; customers must complete formal loss reporting procedures at a physical branch within the validity period. |
| 300047 | Intra-bank Account Management (Mobile Banking) | Retail customers | Linking wealth management cards or credit cards issued by CIB to the login ID as associated accounts (maximum 10 linked cards), while allowing deletion of linked accounts but prohibiting removal of the primary registered card used for login ID creation. |
| 300048 | Function Customization (Mobile Banking) | Retail customers | Including personalized settings and homepage settings for mobile banking; and registration, modification, or deactivation of SMS alerts for precious metals market monitoring. |
| 300049 | Security Protection (Mobile Banking) | Retail customers | Provision of security tools for mobile banking, such as SMS password and certificate management. |
| 300050 | Password Modification (Mobile Banking) | Retail customers | Modifying login password and account password via mobile banking. |
| 300051 | Mobile Banking Termination | Retail customers | This service permanently terminates the mobile banking login ID, rendering it invalid for future mobile banking access while maintaining mobile banking services for associated bank cards. Customers must use certificate-authenticated online banking or visit branches to terminate wealth management card-linked mobile banking services. |
| 300052 | Emergency Loss Reporting (Telephone Banking) | Retail customers | Verbally reporting the loss of a non-credit card personal account by calling 95561. Emergency loss reporting is provisional; customers must complete formal loss reporting procedures at a CIB physical branch within the validity period. |
| 300053 | Function and Limit Management (Telephone Banking) | Retail customers | Provision of inquiry and termination functions for online banking and mobile banking registrations through telephone banking. |
| 300054 | Security Protection (Telephone Banking) | Retail customers | Provision of activation, deactivation, and inquiry services for SMS alert services through telephone banking. |
| 300055 | Password Modification (Telephone Banking) | Retail customers | Provision of account password modification and telephone banking inquiry password modification via telephone banking. |
| 300057 | Intra-bank Electronic Cash Top-up | Retail customers | IC debit card electronic cash top-up services for CIB debit card customers, available at intra-city and inter-region CIB branches, ATMs and intelligent counters. |
| 300058 | Corporate Settlement Card Deposit and Withdrawal Services via CIB ATM | Institutional customers | Deposit and withdrawal services for corporate settlement cardholders via intra-city and inter-region CIB ATMs. |
| 300059 | Corporate Settlement Card Intra-bank ATM Transfers | Institutional customers | Intra-bank transfer services for corporate settlement cardholders via intra-city and inter-region ATMs. |
| 300060 | Corporate Settlement Card Deposit and Withdrawal Services via CIB Counters | Institutional customers | Deposit and withdrawal services for corporate settlement cardholders via intra-city and inter-region CIB counters. |
| 300062 | Personal Account Management Fee | Retail customers | Daily management services for personal accounts (excluding credit cards). |
| 300063 | Interbank Bond Market Counter Business Transfer Custody Fee | Retail and institutional customers | Transfer custody services for bond balances in custody accounts for customers who have signed up for the interbank bond market counter business. Customers can apply to transfer bonds between bond custody accounts opened at multiple institutions. |
| 300064 | Interbank Bond Market Counter Business Non-Trading Transfer Fee | Retail and institutional customers | Non-trading transfer services for bond balances in custody accounts for customers who have signed up for the interbank bond market counter business. Customers may apply to transfer bond balances in their accounts to the bond custody accounts of other customers at court-jurisdicted branches for non-trading purposes such as court orders, debt offsets, gifts, or inheritance. |
| 300065 | Corporate Large-amount Cash Deposit | Institutional customers | Large-amount cash deposit services for customers. |
| 300066 | Annual Fee for Corporate Settlement Cards | Institutional customers | Daily management services for corporate settlement cardholders. |
| 300067 | Personal Cash Remittance (to Intra-city Intra-Bank Accounts) | Retail customers | Transferring cash from individual customers to intra-city CIB accounts. |
| 300068 | Smart Guard and Smart Secretary | Institutional customers | Smart Guard: Services of providing SMS verification codes or mobile dynamic passwords during corporate online banking transactions; Smart Secretary: Services of providing SMS notifications on transaction instruction processes and outcomes. |
| 300070 | Payroll Disbursement | Institutional customers | According to the agreement signed with the entrusting entity, the agency entity pays wages and bonuses to its employees’ personal accounts through CIB Butler, online banking channels or counter channels. |
| 300071 | Carbon Asset Evaluation Service Fee | Institutional customers | Integrates national carbon market development, industrial policies, and risk discounting methodologies to deliver comprehensive and effective evaluation of customers’ carbon assets. |
| 300072 | IC Debit Card Production Fee | Retail customers | Issuance or replacement of IC debit cards for customers, including new IC debit card issuance, IC debit card replacement, and magnetic stripe debit card upgrades to IC cards. Deluxe Card for Collection (Metal Edition) are excluded. |
| 300073 | Real-Time Interbank Transfer via Online Banking | Retail customers | RMB transfer and remittance through online banking to corporate accounts or personal accounts opened with other banks, with real-time settlement. |
| 300074 | Real-Time Interbank Transfer via Mobile Banking | Retail customers | RMB transfer and remittance through mobile banking to corporate accounts or personal accounts opened with other banks, with real-time settlement. |
| 300076 | Loss Reporting for Corporate Time Deposit Certificates/Corporate Notice Deposit Certificates/Corporate Time Deposit Certificates | Institutional customers | Loss reporting services for corporate time deposit certificates/corporate notice deposit certificates/corporate time deposit certificates. |
| 300078 | Combined Signature and Seal Management Fee | Institutional customers | Providing customized seal combination management services according to customers’ fund management needs. |
| 300079 | Credit Card Cash Installment Interbank Transfer Service Fee | Retail customers | Services that allow CIB credit card customers to transfer cash withdrawn from cash installment plans from CIB to their savings accounts at other banks. |
| 300081 | Accounts Receivable Collateral Management Fee | Institutional customers | Comprehensive services provided based on client applications, including accounts receivable classification, collection, and accounts receivable pledge financing. |
| 300082 | Interbank Bond Market Counter Business Account Opening Fee | Retail and institutional customers | Opening bond custody accounts for customers at China Central Depository & Clearing Co., Ltd., and providing related settlement services for interbank bond market counter business. |
| 300083 | Overseas Education Payment Remittance Fee | Retail customers | Fees incurred for remittance and telecommunication charges when processing overseas education payments through mobile banking services. |
| 300084 | Payment System Message Handling Fee | Institutional customers | Inquiry and response services initiated by customers through the payment system. |
| 300085 | Credit Card Paper Statement Reprint Fee | Retail and institutional customers | Statement services provided to customers for tracking their account transaction details (excluding express delivery fees collected by CIB). |
| 300086 | Credit Card Sales Slip Retrieval Fee (Duplicate) | Retail and institutional customers | Duplicate sales slip retrieval services provided to customers when they have inquiries or doubts about transactions listed on their statement and need to retrieve the relevant sales slip. |
| Voluntary Free Service Schedule for Small and Micro Enterprises | |||
| Serial Number | Service Item | Target Customers | Service Description |
| 020311 | Export Credit Service (Management Fee) | Small and micro enterprises | Valid until September 30, 2025 (inclusive): Export buyer’s credit management fee: Services such as designing financing solutions and managing financing affairs for customers during the transaction. |
| Valid from October 1, 2025: Export credit management fee: Services such as designing financing solutions and managing financing affairs for customers during the transaction. |
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